Policy Cancellation Request
We’re sorry to hear that you are thinking of cancelling your Nova Direct insurance policy and the information on this page is aimed to make the process, and your request, as simple as possible. Please note that we cannot accept cancellation requests by phone or email.
Your cancellation rights are detailed at section 33 of our Terms and Conditions. The cancellation fees are further details at section 25 of our Terms and Conditions. Please note that our cancellation process does not breach your statutory rights.
Cancellation within 14 days
To cancel your insurance policy within 14 days of purchase please complete the process. Please note that if you have made a claim, regardless of the outcome, no refund of premiums paid will be due to you.
Cancellation after 14 days
If you wish to cancel your policy after 14 days, from the date of purchase, please complete the process for further assistance. Please note that should you cancel after the initial 14 days cooling-off period a pro-rota refund for policies paid on an annual basis will not result in a returned premium. If you have opted to pay monthly, please note that you are required to settle your finances in full with Nova Premium Finance before a cancellation request can be processed. If you are paying monthly, please do not cancel your direct debit as doing so will leave a premium shortfall which could result in debt collection proceedings being initiated against you which could in turn effect your credit rating.
As per section 34 of our Terms and Conditions, which you accepted and opted into at point of purchase, your policy is an automatically renewing policy. Under your continuous payment authority, granted at section 26 of our Terms and Conditions, we will automatically debit your card up to 7 days prior to the expiry of your policy for your next years premiums. If you have received your renewal invite and wish to opt out of auto-renewal then as per section 33 of our Terms and Conditions, you are required to pay a £4.99 administration fee to have your policy taken out of the renewal cycle. If you fail to follow the process and your card is debited, please note that premiums charged to your card are non-refundable.
To cancel your auto-renewal, please select ‘Cancel Auto-Renewal’ as your reason code for cancellation.
What happens and when?
To process a cancellation there is a £4.99 administration fee payable to Nova Direct and a £4.99 fee payable to the Insurer PEX Insure, who are the policy administrators. This fee is non-refundable and must be paid in full prior to a cancellation request being processed. For further details of the cancellation fee please check your Terms and Conditions and Policy Wording, as opted into at the time of your purchase.
The cancellation fee is payable prior to the completion of your cancellation and the refund of any premium(s). Upon payment, your policy will be cancelled and cover will cease. Refunds are processed within 14 days and can take a further 5 working days for clearance into your account. For this reason we ask that you allow 3 weeks to receive any return premium. If after 3 weeks you have not received your returned premium, please contact us further at email@example.com.
Where can I get further information?
Our cancellation policy is mentioned prior to purchase, is contained within our Terms of Business and clarified in our Frequency Asked Questions.