- You, and anybody driving the vehicle when making a claim, are over the age of 18, a resident of the United Kingdom, your vehicle must be roadworthy, insured, hold a valid MOT certificate and not be used for any business purposes.
- You are unable to make a claim within the first 48 hours of the policy start date, unless you are purchasing Short Term European cover. Electrical and non-starter faults are also excluded in the first 30 days from policy start date.
- The claims excess is payable prior to assistance being dispatched. Claims excesses for Basic XS, Bronze XS, Silver XS, Gold XS and Emerald XS levels of cover is £40.00. For Ruby XS the claims excess is £50.00.
- Nova Direct Breakdown Cover is an insurance policy and in order for a claim to be successful the claim must meet the criteria, conditions and terms of the policy. You are not purchasing a maintenance or service product.
- If you are purchasing any cover that offers any European travel (annual or short term) then you must notify us of your travel dates and countries you will be visiting prior to travel. Failure to do so will affect your claims outcome.
- The product you have bought is non-advised, which means that all the information is available to you on the website with self-service features being available to you online. You agree to self-administer your product online reading all available information before you complete an action.