Sorry, but we cannot help you online
We are working hard to provide an online service for all enquiries, questions and requests but unfortunately we are not quiet there yet. Our claims team are open 24 hours a day, 7 days a week, 365 days a year for new claims. Our Sales and Customer Service Centre is open 9am – 7pm Monday to Friday to chase an existing claim.
Please note that all claims are accessed and dealt with on their individual merit, therefore we cannot offer a generic timeframe for claims to be dealt with. As soon as we have a claims update we will provide this.
For customers that are deaf, hard of hearing or are speech impaired please use our online chat facility, found on the bottom right of the site.
Whilst other forms of contact are available, such as email, they do not provide immediate assistance.
Calls to our numbers are charged at local rate using any inclusive free minutes within your phone or mobile package. If chargeable, calls are charged at a lower rate than the 0800/0845 number (around 4p a minute depending on the network, charges may vary depending on your network provider).