Making a complaint2019-05-07T12:43:07+00:00

About Us


Making a complaint

Making A Complaint

At Nova Direct we work constantly to ensure you are happy with our service and products. In most situations we solve things quickly and fully the first time you ask.

If we don’t quite meet your expectations, for whatever reason, then we’d like to hear your feedback so we can understand what went wrong and put changes in place to ensure we get it right and it stays right.

We would kindly request that you email us with your complaint to complaints@nova-direct.com. We endeavour to acknowledge all new complaints within 48 hours of receipt. Once received we will investigate your complaint and provide a full and final response within a 2 week period.

Making it easier to get in touch

At Nova Direct, we’re committed to resolving your complaint quickly and fully. We’re also committed to making it as easy as possible for you to voice your concerns.

That’s why, in addition to the more traditional means of getting in touch, you can now use Resolver, an independent complaints service. Click here to raise your complaint via their simple online process.

Citizens Advice

Advice Consumer Service offers free, independent and impartial advice so that you Know Your Rights as an insurance consumer.That’s why, in addition to the more traditional means of getting in touch, you can now use Resolver, an independent complaints service. Click here to raise your complaint via their simple online process.

Telephone03444 111 444

Websitewww.citizensadvice.org.uk

Financial Ombudsman Service

You can also refer your complaint to Financial Ombudsman Service if the complaint has not been resolved within 2 weeks of the start date of the complaint. However, you can be referred back to Nova Direct if you have not followed the complaints procedure identified above.

That’s why, in addition to the more traditional means of getting in touch, you can now use Resolver, an independent complaints service. Click here to raise your complaint via their simple online process.

Telephone0300 123 9 123

Address : Exchange Tower, Harbour Exchange, London, E14 9SR

Websitewww.financial-ombudsman.org.uk

Our Contact Details

  Telephone
020 3745 8216

  Address
71-75 Shelton Street, London, WC2H 9JQ