Customer Services
Changes
Let’s help you make changes to your policy
Ensuring your policy details are up to date and accurate is vitality important as incorrect information may affect a claims outcome . Please note that we require all changes to be requested via My Account. We cannot accept requests by phone or live chat.
How do I request a policy change?
To request a Mid-Term Adjustment (MTA) to your policy please:
- Login to My Account
- Link your policy
- Click View Details, on the policy you wish to opt out of
- Click the Request Change button
We may have automatically set you up an account during your policy purchase, if you have you forgotten your password you can request a new password. If you do not have an account you or receive an error, similar to, “Email address not recognised” you can register for free.
What happens and when?
There is a £4.99 administration fee for a Mid-Term Adjustment (MTA), which is non-refundable fee. It’s something we mention at the time of purchase and detailed in our Fees & Charges Guide. We will action your change within 48 working hours and email you confirmation, once the change has been completed.
Please note that there is a 48 hour claims exclusion period following a Mid-Term Adjustment (MTA) request on breakdown. For all other policies the exclusion period is 7 days.