Customer Services
Opening Hours
Festive Opening Hours
Please find below our opening hours over the Christmas and New Year period. The hours below are the times you’ll be able to access instant help via live chat. If we’re closed you can still get help and support 24/7, via My Account or access help and advice via our Customer Services pages.
Claims – Breakdown and Home Emergency
As you would expect our lines remain open 24 hours a day, 365 days of the year – including Christmas Day. Please call 020 3745 8216 and select option 3 for claims.
Customer Services
| 22nd December (Monday) | Open |
| 23rd December (Tuesday) | Open |
| 24th December (Wednesday) | 9am – 12pm |
| 25th December (Thursday) | Closed |
| 26th December (Friday) | Closed |
| 27th December (Saturday) | Closed |
| 28th December (Sunday) | Closed |
| 29th December (Monday) | 9am – 4pm |
| 30th December (Tuesday) | 9am – 4pm |
| 31st December (Wednesday) | 9am – 12pm |
| 1st January (Thursday) | Closed |
| 2nd January (Friday) | 9am – 6pm |
| 3rd January (Saturday) | 9am – 12pm |
Accounts & Finance
| 22nd December (Monday) | Open |
| 23rd December (Tuesday) | Open |
| 24th December (Wednesday) | Closed |
| 25th December (Thursday) | Closed |
| 26th December (Friday) | Closed |
| 27th December (Saturday) | Closed |
| 28th December (Sunday) | Closed |
| 29th December (Monday) | Closed |
| 30th December (Tuesday) | Closed |
| 31st December (Wednesday) | Closed |
| 1st January (Thursday) | Closed |
| 2nd January (Friday) | Closed |
| 3rd January (Saturday) | Closed |