The economic value of a device is determined from sources such as eBay and second-hand marketplaces like BackMarket. The Policy does not offer “new for old”.
The Policy says “All customers have a general duty of mitigation, meaning that they must keep their losses to a minimum. We will source alternative quotes in order to value the economic damage to Your Gadget and will only offer you the lowest figure available. These may include items of equivalent age, model and wear and tear from sources such as eBay and marketplaces such as Backmarket. Proof of the valuation will be provided with Your claims decision.”