Customer Service

Making a complaint

Making A Complaint

Please complete the form below to lodge a new complaint. Once a complaint has been received we will investigate the complaint fully by reviewing your file and will then provide a full and final response within 8 weeks. This response will typically be a formal written communication sent to you by our Complaints Manager with full details of their findings and an outcome.

Full Name (required)

Email Address (required)

Telephone (required)

Address (required)

Policy Number (required)

Policy Type (required)

Complaint Subject (required)

I have reviewed the Terms of Business and understand the obligations contained within

I have reviewed the Policy Wording and understand the conditions contained within

I understand that my complaint will be reviewed and a final response will be given within 8 weeks

Details of your complaint

How would you like to see this complaint resolved?

Our Contact Details

Telephone
020 3745 8216

Address
71-75 Shelton Street, London, WC2H 9JQ