Complaint – Lodge A Complaint2021-08-12T09:36:51+01:00

Customer Service

Making a complaint

Making A Complaint

Please complete the form below to lodge a new complaint.  Once a complaint has been received we will investigate the complaint fully by reviewing your file and will then provide a full and final response within 8 weeks.  This response will typically be a formal written communication sent to you by our Complaints Manager with full details of their findings and an outcome.

I have reviewed the Terms of Business and understand the obligations contained within

I have reviewed the Policy Wording and understand the conditions contained within

I understand that my complaint will be reviewed and a final response will be given within 8 weeks

Our Contact Details

020 3745 8216

71-75 Shelton Street, London, WC2H 9JQ